Privacy Policy

Effective Date: August 10, 2025

Once Upon a Memory Books LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, billing and shipping address, payment details.

  • Story Content: Photos, story descriptions, character names, and any other text you submit.

  • Usage Data: Device type, browser type, IP address, and activity on our website.

Because our service is designed for children’s books, you may provide photos or names of children, but these are only used to create your book and are not shared publicly.

2. How We Use Your Information

We use your information to:

  • Create and deliver your personalized books.

  • Process payments and fulfill orders.

  • Improve our AI story and illustration generation.

  • Communicate updates, order status, and offers (you can opt out).

  • Maintain security and prevent fraud.

3. How We Share Your Information

We do not sell or rent your personal information. We only share data with:

  • Service Providers (e.g., payment processors, printing partners, shipping companies).

  • Legal Requirements (if required by law or to protect our rights).

All partners are bound by confidentiality and data protection agreements.

4. Data Retention

  • Photos & Stories: Stored securely and deleted upon request.

  • Account Data: Retained as long as your account is active or needed for legal/accounting purposes.

  • AI Training: Any use of data for AI improvements is anonymized and aggregated.

5. Security

We use encryption, secure servers, and access controls to protect your information. While no system is 100% secure, we take industry-standard measures to safeguard your data.

6. International Orders

If you order from outside the U.S., your information will be processed in the United States. We comply with applicable international data protection laws.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Restrict or object to certain processing.

  • Request a copy of your data.

Contact us at hello@onceuponamemorybooks.com to exercise these rights.

8. Children’s Privacy

Our service is not marketed directly to children. Parents/guardians must provide any information about or related to children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or website notice.

10. Contact Us

If you have any questions or concerns, please contact us at:
Once Upon a Memory Books LLC
Email: hello@onceuponamemorybooks.com
Address: 4539 N 22nd Street, Suite R, Phoenix, AZ 85016, USA